MEDICAL RECORDS

HOW TO REQUEST MEDICAL RECORDS

N.M. Code R. § 16.10.17.8:   A reasonable cost-based charge may be made for the cost of duplicating and mailing medical records. A reasonable charge is not more than $30 for the first 15 pages, and $0.25 per page thereafter.   Please call for costs before sending payment.

To request a copy of your records:

1.       Download and complete the required form using the following link:

 

2.       Return the completed form to Medical Records via:

  • Fax the attached Release Form to:                                                                                                                                                                     575-449-2445 or Toll Free 855-324-2329  or;                            
  • Mail the form with your money order made out to "EPOCH" to:                                                                                                                                                NEW ADDRESS COMING SOON                                                                              
  • Scan and email the form to:   jana.smith@myeihs.com.  

Once your request has been received, you will be contacted to arrange payment for the costs of reproducing your records unless a money order accompanied your submitted request for records.

Payment may be made by: 

  1. An invoice for the costs associated with producing the copies will be mailed to the address provided and once your money order has been received your records will be mailed.  
  2. You may contact our office and arrange for payment with a credit card.
  3. If a pick up for your records is arranged you may bring cash or credit card and provide payment at the time the records are retrieved.                    

For more information  you may call 575-525-8484 or Toll Free 855-469-3242.

You may leave a voicemail or you can Email jana.smith@myeihs.com to ask for the actual amount for reproducing your records so payment may be included with your Release of Information Form.

 

DUE TO THE HIGH VOLUME OF REQUESTS AT THIS TIME PLEASE ALLOW THE MAXIMUM OF 30 DAYS FOR US TO PROCESS YOUR REQUEST FROM THE DATE OF OUR RECIEPT OF THE COMPLETED REQUEST FORM AND PAYMENT.

To make a payment for medical records requests or services please click the PAY NOW link below.

Pay Now